Policy and Procedure At Green Spa & Massage, we have set out to bring you an environment where the unique and outstanding massage experience and the highest levels of skin and body care are provided to nurture the well-being of mind, body and spirit. Utilizing both Eastern and Western healing techniques and infusing Western modalities with knowledge of Eastern healing well-being, we able to tailor each treatment to any individual’s own needs. It is our goal to make a difference in the lives we touch by offering the highest level of service through trained professionals in the most relaxing environment for our clients. Scope of Practice Green Spa & Massage therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association and National Certification Board for Therapeutic Massage and Bodywork. Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client. Green Spa & Massage therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. Reservations: To obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancelation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancelation policy are provided below. Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment. Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and clinic services for a custom package that meets your needs. Cancellation Policies and Fees: Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have travelled to the spa specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as make up for the lost revenue. When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. Group Bookings: For parties of three or more, please contact our group coordinator for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. Exclusive use of the Spa is available; please inquire for fees and available dates. Cell Phones: We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services. Prices and Services: Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. Gift Certificate Policy: Gift Certificates are available in any amount and may be purchased at the spa, by phone at 703-281-3300 or you may contact us by website. Out of town? Too busy? No problem. We will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment. Series of Treatments: We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other services or spa credit of equal value. Gratuity: Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash, check or credit card. With parties of 3 or more a 20% gratuity will be added to the final bill. Check in: We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment here at Green Spa & Massage. Personal Belongings: Please leave all jewelry and valuable items at home. Green spa & Massage is not responsible for lost or misplaced items. Spa Promotions: Spa specials cannot be used in combination with any other offer, promotions or third part gift certificates. Return Policy: It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately, we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at Green Spa & Massage. Respect for Client Needs and Boundaries Green Spa & Massage therapists are happy to adjust pressure, musical volume, work longer on an area or move on if you request it. The client may choose to refuse any massage methods, stop massage at any time, and is free to leave. Professional Boundaries Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of Green Spa & Massage therapy policies and procedures. The client will not be rescheduled if this occurs. The breast and genital area will not be massaged under any circumstances. A professional distance will be maintained from these areas. Also, low back, hip & gluteal area will be massaged only on request. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. Confidentiality and Conversation The discussion between our therapist and the client is confidential. The client may or may not choose to talk during the massage. We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature. Existing and New Medical Conditions It is the responsibility of the client to keep our massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the therapeutic massage may be continued. The client must also keep our massage therapist informed of any changes in health conditions. If you have any questions on the above information, please direct us to Green Spa & Massage at 703-281-3300.